We often debate postage as it's a big cost (about 18% of the cost of the item) so we have tried sending cheapest method ( and Royal Mail managed to lose or delay most of it) so that didn't work.
So we then started using tracked deliveries and charging for it (Royal Mail didn't lose these), so this worked.
We did a bit of research and found people hate paying delivery so we have decided to try something a bit risky and try free tracked delivery, so here is the trial.
We will either encourage more businesses and people to make the change to a sustainable option, so here goes , sustainable future or bankruptcy here we come.
Let us know what you think, have we gone mad or does it make a difference to you and your business.
