Get in Touch: Sustainable Packaging Support
Whether you have a question about our plant-based packaging, need advice on the best eco-friendly food containers for your business, or want to give us feedback, the team at The Pure Option is here to help! Pick the communication method that works best for you:
- 📞 Give Us a Ring
Don't go in for all those new-fangled technology things? No problem—we love a proper phone conversation. Call our packaging experts at +44 (0) 7389061171. (Please note due to the high level of spam calls we were recieving , we have moved to a mobile phone system, please be aware your telecoms company may charge you for calls to this number). - 📱 WhatsApp Us
Send us a message on WhatsApp at 07389061171. - 💬 Live Webchat
If you like instant answers, click here to start a webchat or click our webchat button in the bottom corner of your screen. We're online and ready to help you navigate our sustainable packaging options - ✉️ Send Us a Message
If your inquiry isn't urgent, please email us directly at hello@thepureoption.com or fill in the secure contact form below. - 🏢 Mail & Deliveries
Please send physical mail and deliveries to: The Pure Option HQ, Unit C Llanhilleth Industrial Estate, Llanhilleth, Blaenau Gwent, United Kingdom, NP13 2RX. (Please note: this office is not manned and is not open for public visits).
Office Hours & Warehouse Update:
Our customer service team works Monday to Friday, 9:00 AM to 5:00 PM (Excluding UK Bank Holidays). Messages received outside of these hours will be answered promptly on the next working day.
🚚 Visit Notice: We are currently moving to a new fulfillment model to improve our efficiency and reduce our carbon footprint! Because of this, our South Wales warehouse is no longer open for public visits, but our fast delivery network is operating as normal.

