Please bare with us, for the safety of our staff, we are working from home so we have slightly longer delivery times..

A Message from the Managing Director.

I probably don't need to tell you that these are not normal times, so like all responsible  businesses in the world at the moment we are regularly risk assessing our whole operations.

I plan on attempting to keep things as normal as we can ( as normal as not normal times can be) but we have an obligation to our customers, our suppliers, our team and the world as a whole,  so we have done our best to avoid any issues but in the interest of what's best for everyone we have brought in a few short term steps to minimise any risks.

Home Working

I have introduced home working to all of our team ( as some of our team have complex medical needs and children) but I will be going into the office three days a week in order to send out deliveries.

Please bare with us if we are a little bit slower in responding to calls or emails but we will always get back to you.
We would recommend contacting us by clicking on our live chat option which is at the bottom right of our website or you can send us an email to hello@thepureoption.com and we will get back to you.

Deliveries

I will personally be going into the office three times a week to make certain that orders are dispatched and to minimise disruptions all UK deliveries will be sent next day.

Please also note that we have been informed by our main carrier DPD , that they will be keeping a distance when delivering your order but service is as usual so we are not expecting any delivery issues but should this change, I will add it here.

Supplies

We have spent the last year attempting to make as many of our products in the UK  and this has proved to be a wise move as it has meant that we do not have the supply issues that some of our competitors are having but this may change as UK manufacturers start shutting down so we hope we should have your order in stock but we may run out and we may not be able to order any replacements in for a few weeks , we like everyone else are having to wait and watch.

Please note that PLA, Bagasse and some wooden products are made outside the UK so these are the problem areas we are expecting some supply issues.

I will keep updating our web pages when more information becomes available but in the mean-time I want to thank you for your patience and I would like to remind you, I am here to answer your questions and help with any issues, so please feel free to get in touch.

Many Thanks for your patience.

Charlie

Managing Director.

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