We ship world wide
We have thought long and hard about delivery and the fairest and most transparent way of delivering your products.
We have seen companies increase the price of their products to offer free shipping , reduce the price of their products and add it all onto the delivery and hide their delivery charges during the checkout process and this just didn't fit with our ethical approach to business ,
The The Pure Option™ way is to be open and transparent in every respect so we went with the honest way and charge what it costs us, or free if you spend over £50 for UK mainland customers.
Carbon Neutral Shipping
We solve an international problem so it was always important that we shipped our products internationally but we wanted it to be done in a carbon neutral way so most of the courier companies we use are either carbon neutral or on the way to becoming carbon neutral.
Order Processing Times
We are based in the UK and as an ethical and responsible employer we are closed on UK Holidays but we do work Monday to Friday, but outside of these times please allow extra time for your delivery.
You will receive an email from us telling you when your order is dispatched on a track-able link so you can track your delivery but please allow 2 - 3 working days ( Mon to Fri - excludes UK Bank Holidays) for standard delivery and 1 working day for next day delivery.
Please also be aware that we aim to dispatch the same day of ordering but we have a cut off time of 10am (this is our collection time with UPS) so please be aware we do have a 1 day handling time , we will always aim to dispatch quicker than this as we want you to get your order as soon as possible but occasionally your order may be dispatched the next working day.
Is a 3-5 working day service ( Monday to Friday exc Bank Holidays) but please be aware there is a 1 day handling on all orders , we usually get them out the same day but sometimes we may dispatch your order the next day.
Next Day Delivery
Next day deliveries are also dispatched next working day but please note we can only guarantee that if the items ordered are in stock, we will send it next working day (Mon to Friday excluding holidays) but please note that we can not guarantee that once it's in the delivery network it will be with you in within 24 hours as sometimes people aren't in when they try to deliver or in rare cases the item gets lost or damaged in transit, in the event of this happening we will refund the difference between or standard delivery and our next day delivery options.
UK Mainland - £4.95 for standard delivery ( 1-3 days) and £8.95 for next day delivery.
Please note that Scottish Irelands, Northern Ireland and UK Islands do cost extra, this isn't an extra charge by us , this is the extra charge courier firms charge, also please be aware that when choosing next day delivery, the 1 day handling time and occasionally we may sell out of an item ( we stock over 300 products and sadly it does happen occasionally) if the item is out of stock , we will get in touch to discuss your options and to refund your next day delivery.
We will send you an email when your order is dispatched followed by a email from the courier with a track-able link to track your order, please be aware if you aren't in when they try to deliver, you may have to arrange redelivery with the courier firm.
The cost of shipping by air can be quite expensive to some locations so we cap all international deliveries at 25kg (our website will tell you if you exceed this).
When you check out it will work out the cost of shipping based on the weight of the item.
if you are looking at becoming a recurring customer or you are looking at Distributing our products in bigger quantities, it may be cheaper for you to set up a Distributors account and we can work out the most cost effective way of shipping the products to you, shipping pallets on a lorry is typically 50% cheaper as an example, so If you are looking at large quantities, please click on our live chat link (We are Here If you need us logo) or email our Customers Service Team with your details including Country of Origin and we will find a cheaper bulk shipping price for you.
Sorry here's the boring Terms and Conditions
Please note that each government has their own policies and procedures when importing products in which may mean that you will need to pay import taxes or fees, it is strongly recommended that you check your Governments website for taxes or import fees charged.
Please note we can not guarantee that an item shipped next day will be with you next day , once it leaves us we sadly have no control over the delivery process, we will always try to help but in nearly all cases calling the courier firm will fix any issues.
We reserve the right to alter our delivery at any time without notice.
If you aren't in when our courier firm attempts to deliver you will need to rearrange a convenient redelivery time.
In the event their is an issue with next day delivery such as an item being out of stock we will either refund your carriage costs (If UK customer and your orders over £50) or refund the difference between next day and standard delivery.
Things change if the pandemic has shown us anything , the unpredictable happens so we may have to change our delivery conditions without notice and we reserve this right.