GBP £

EU Delivery

Please be aware that this option is only applicable to Europe.

Our delivery aim is not guaranteed and EU orders can take up to 5 working days ( Monday to Friday).

Business Customers Only

We will need a VAT or EORI number for any recieving businesses based in Europe or we can guarantee the customs in your country will hold your order and you will need to contact them to get your order released.

All deliveries to Europe are sent DAP (Delivered at Place) which means if your nation charges import taxes, you will be responsible for paying these charges, so please be aware of this before placing an order, we should add that these charges (if due) are not charged by us but by the EU and we are can not remove these charges.

Service

Price

Delivery Aim*

Conditions

Standard international Deliveries.

£8.75+

depending on weight and location

Europe 2 to 5 working days*.

Orders before 10am GMT Excludes Weekends and UK Bank Holidays.

* Delivery time varies by location and your countries internal mail network, please be aware of potential import fees (see below).

A bit about Import Tax & Customs.

Something to be aware of each government has their own policies and procedures when importing products, which may mean that you will need to pay import taxes or fees, as we have mentioned this is not something that we charge, it is a charge levied by each government / EU and we have absolutely no control over if your postal service charges you an import fee but you should check your own Governments websites to see whether you have to pay import duties, it isn't always charged but if it is , we have a list below of the likely rates.

So please be aware that all of our international products are sent using the Iconterm DPU - DAP (Delivered at Place).

You will be responsible for any taxes or duties tnat may be charged in your country or on request EXW (ex works , picked up by your courier from our warehouse (You will also be responsible for any taxes or duties tnat may be charged in your country)

	Domestic Customers (home customers)	Business Customers
Orders under €150	Typically tax is not de, however your nation may still charge an import fee, but this is not usually the case	Typically tax is not dure, however your nation may still charge an import fee, but this is not usually the case
Orders over €150	Typically tax is due, tax rates vary based on individual nations tax rates.	Typically tax is due, tax rates vary based on individual nations tax rates.
VAT Number or EORI Required	Not Requred	One or both may be needed before we can send your order, if you have both please add both to comments to speed up your order.
Procedure for customs	In the unlikely event your order is delayed by customs you should expect your nations customs to get in touch for more information, if this happens please get in touch with the details they provide, we are unable to intervene from the UK, but we can find the contact details if needed.	If you order is sent with a EORI / VAT number, it is unlikely their will be a delay, but should this happen you should expect your nations customs to get in touch for more information, if this happens please get in touch with the details they provide, we are unable to intervene from the UK, but we can find the contact details if needed.
What we will do to mitigate any delays with customs	We send your item with a full and visible customs declaration (CN22) for orders under €150 or (CN23) for orders over €150 to speed up your item going through customs without delay, but this does not guarantee that your countries customs process your order quickly, we have no control over how long your countries customs take to process your item and although we can't intervene direct we can send you anything they request to speed up the release of your order.	We send your item with a full and visible customs declaration (CN22) for orders under €150 or (CN23) for orders over €150 to speed up your item going through customs without delay, but this does not guarantee that your countries customs process your order quickly, we have no control over how long your countries customs take to process your item and although we can't intervene direct we can send you anything they request to speed up the release of your order.
What are the import fees I could expect Under €150	Typically there is no charge , but please be aware that your nations custom may still charge the amount below.
All Orders are sent using the following, this applies whether a business or individual	International Commercial Terms (Incoterms) Delivered at Place (DAP) , this means that any clearance or import tax that your nation may charge are payable by yourself and we export our products tax free, but any taxes levied by your nation must be paid before your order will be delivered.
What are the import fees I could expect Over €150

Tax Guide (Please note this may change so should only be a guide).

Austria	Belgium	Bulgaria	Croatia	Cyprus	Czechnia	Denmark	Estonia	Finland	France	Germany	Greece
10%	6%	20%	5%	5%	10%	25%	9%	10%	5.5%	7%	6%

Hungary	Iceland	Ireland	Italy	Latvia	Liechtenstein	Lithuania	Luxembourg	Malta	Netherland	Norway	Poland
5%	11%	10%	4%	12%	2.5%	9%	3%	5%	9%	0 to 5%	8%

Portugal	Romania	Serbia	Slovakia	Slovenia	Spain	Sweden	Switzerland	Turkey
6%	5%	10%	10%	5%	4%	6%	0 to 5%	8%

These figures are the latest tax rates for imports, they may change so we would recommend checking your nations Government website for confirmed import taxes but it does give you a guide of potential import taxes*.

Points to be aware of

Custom clearance - We can not speed up the process with your nations customs clearance, they work to their own schedules and we have found from experience our attempt to speed things up actually delays them further ( they are a law unto their own), Ireland's and Polands custom clearance are particularly bad when it comes to custom clearance, please note that should you be informed of a customs delay they will request information , please supply this information to release your order.
International returns - We don't automatically accept returns for non UK orders as the shipping costs are quite high but we really want you to be happy with your purchase, so we may at our discretion accept a return, please get in contact to get approval for a non UK return, if accepted the charges below will be levied.
Items returned duty unpaid or item refused - This is an issue that is easy to fix, pay the duty requested or don't refuse the delivery, if you don't pay any duty your nation charges you or refuse the delivery, the item will be returned at the courier firms leisure, which can be weeks and can sometimes come with additional charges for us the receiver of this item ( they usually aren't gentle with stuff returned, so it is more likely they will be damaged while being returned), this will typically , this take weeks to get back to us and should this happen you we will only be refunded minus the shipping costs +20% restocking fee.
Ireland and Poland customers - If you live in Ireland or Poland, you can almost guarantee you will pay this fee and there may be a delay in your item clearing customs but we have found that using your EORI / VAT number does reduce the risk of this happening.
We operate under UK law - Our conditions exceed the Consumer contract regulations but these do not apply to non UK customers, we do still honour this as we want you to be thrilled with your purchase, but we reserve the right to not meet CCR for non UK countries.
Our couriers delivery aim is not guaranteed and EU orders can take up to 10 working days ( Monday to Friday, excluding Holidays) , this only happens in less than 2% of all EU orders and is typically caused by customs, when this happens please respond to any emails or calls they make to get your order released.

Distributor Shipping

If you are looking at becoming a recurring customer or you are looking at Distributing our products in bigger quantities, it may be cheaper for you to set up a Distributors account and we can work out the most cost effective way of shipping the products to you, shipping pallets on a lorry is typically 50% cheaper as an example, so If you are looking at large quantities, click this link - international sales team

Boring legal Stuff the Lawyers made us add
Sorry it's those terms and conditions bit, we have tried to simplify this but we do need to make you aware, we have mentioned a few of these but we should still give you a bit of a reminder.

Please note that each government has their own policies and procedures when importing products in which may mean that you will need to pay import taxes or fees, it is strongly recommended that you check your Government's website for taxes or import fees charged as the rates above are a guide only and are subject to change.
Please note we can not guarantee delivery times as each countries internal mail company standards vary , once it leaves us we sadly have no control over the delivery process, we will always try to help but in nearly all cases clicking on the tracking link will give your options that allow the courier firm will fix any issues, we have found with disruptive countries like Ireland using the contact details in the tracking can speed up your order.
We reserve the right to alter our delivery at any time without notice.
If you aren't in when our courier firm attempts to deliver you will need to rearrange a convenient redelivery time using the emails or text messages sent by the courier.

Things change if the pandemic has shown us anything , the unpredictable happens so we may have to change our delivery conditions without notice and we reserve this right.

Delivery terms and conditions correct at date of creation but are subject to change without notice as things do change.

Need International Returns Information Click Here

Need UK Delivery Information Click Here

*DPU: Delivered at Place Unloaded is an Incoterm (International Commercial Term) used in shipping, where the seller is responsible for delivering the goods to a specified location (agreed upon by both buyer and seller) and bears all costs and risks associated with that delivery once it has been delivered but the buyer is also responsible for all taxes and duty owed.

Updated - 18/08/2025