International Delivery (Not EU or UK)
Please be aware that this option is only applicable to orders outside of Europe and the UK
Our delivery aim is not guaranteed and can take up to 25 working days ( Monday to Friday) , this only happens in less than 2% of all orders if your item is held by customs, this is as mentioned rare but it does occasionally happen
This depends on how good your state delivery company is.
| Service | Price | Delivery Aim* | Conditions |
| Standard international Deliveries. |
£8.75+ depending on weight and location |
Europe 2 to 5 working days*. |
Orders before 10am GMT Excludes Weekends and UK Bank Holidays. |
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* Delivery time varies by location and your countries internal mail network, please be aware of potential import fees (see below). |
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A bit about Import Tax & Customs.
Something to be aware of each government has their own policies and procedures when importing products, which may mean that you will need to pay import taxes or fees, this is not something that we charge, it is a charge levied by each government and we have absolutely no control over if your postal service charges you an import fee but you should check your own Governments websites to see whether you have to pay import duties, it isn't always charged but if it is , we have a list below of the likely rates.
So please be aware that all of our international products are sent using the Iconterm DPU - Delivered at Place Unloaded (You will be responsible for any taxes or duties tnat may be charged in your country) or on request EXW (ex works , picked up by your courier from our warehouse (You will also be responsible for any taxes or duties tnat may be charged in your country)
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Domestic Customers (home customers) |
Business Customers | |
| Orders under £150 | Typically tax is not dure, however your nation may still charge an import fee, but this is not usually the case | Typically tax is not dure, however your nation may still charge an import fee, but this is not usually the case |
| Orders over £150 | Typically tax is due, tax rates vary based on individual nations tax rates. | Typically tax is due, tax rates vary based on individual nations tax rates. |
| VAT Number | Not Requred | Will be required to avoid delays. |
| Procedure for customs | In the unlikely event your order is delayed by customs you should expect your nations customs to get in touch for more information, if this happens please get in touch with the details they provide, we are unable to intervene from the UK, but we can find the contact details if needed. | If you order is sent with a VAT number (or your nations equivalent) it is unlikely their will be a delay, but should this happen you should expect your nations customs to get in touch for more information, if this happens please get in touch with the details they provide, we are unable to intervene from the UK, but we can find the contact details if needed. |
| What we will do to mitigate any delays with customs | We send your item with a full and visible customs declaration (CN22) for orders under £150 or (CN23) for orders over £150 to speed up your item going through customs without delay, but this does not guarantee that your countries customs process your order quickly, we have no control over how long your countries customs take to process your item and although we can't intervene direct we can send you anything they request to speed up the release of your order. |
We send your item with a full and visible customs declaration (CN22) for orders under €150 or (CN23) for orders over €150 to speed up your item going through customs without delay, but this does not guarantee that your countries customs process your order quickly, we have no control over how long your countries customs take to process your item and although we can't intervene direct we can send you anything they request to speed up the release of your order. |
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What are the import fees I could expect Under £150 |
Typically there is no charge , but please be aware that your nations custom may still charge the amount below. | |
Points to be aware of
- Custom clearance - We can not speed up the process with your nations customs clearance, they work to their own schedules and we have found from experience our attempt to speed things up actually delays them further ( they are a law unto their own), Ireland's and Polands custom clearance are particularly bad when it comes to custom clearance.
- International returns - We don't automatically accept returns for non UK orders as the shipping costs are quite high but we really want you to be happy with your purchase, so we may at our discretion accept a return, please get in contact to get approval for a non UK return, if accepted the charges below will be levied.
- Items returned duty unpaid or item refused - This is an issue that is easy to fix, pay the duty requested or don't refuse the delivery, if you don't pay any duty your nation charges you or refuse the delivery, the item will be returned at the courier firms leisure, which can be weeks and can sometimes come with additional charges for us the receiver of this item ( they usually aren't gentle with stuff returned, so it is more likely they will be damaged while being returned), this will typically , this take weeks to get back to us and should this happen you we will only be refunded minus the shipping costs +20% restocking fee, this is easy to avoid , please
- We operate under UK law - Our conditions exceed the Consumer contract regulations but these do not apply to non UK customers, we do still honour this as we want you to be thrilled with your purchase, but we reserve the right to not meet CCR for non UK countries.
- Our couriers delivery aim is not guaranteed and international orders can take up to 25 working days ( Monday to Friday) , this only happens in less than 2% of all EU orders and is typically caused by customs, when this happens please respond to any emails or calls they make to get your order released.
Distributor Shipping
If you are looking at becoming a recurring customer or you are looking at Distributing our products in bigger quantities, it may be cheaper for you to set up a Distributors account and we can work out the most cost effective way of shipping the products to you, shipping pallets on a lorry is typically 50% cheaper as an example, so If you are looking at large quantities, click this link - international sales team
Boring legal Stuff the Lawyers made us add
Sorry it's those terms and conditions bit, we have tried to simplify this but we do need to make you aware, we have mentioned a few of these but we should still give you a bit of a reminder.
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Please note that each government has their own policies and procedures when importing products in which may mean that you will need to pay import taxes or fees, it is strongly recommended that you check your Government's website for taxes or import fees charged as the rates above are a guide only and are subject to change.
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Please note we can not guarantee delivery times as each countries internal mail company standards vary , once it leaves us we sadly have no control over the delivery process, we will always try to help but in nearly all cases clicking on the tracking link will give your options that allow the courier firm will fix any issues, we have found with disruptive countries like Ireland using the contact details in the tracking can speed up your order.
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We reserve the right to alter our delivery at any time without notice.
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If you aren't in when our courier firm attempts to deliver you will need to rearrange a convenient redelivery time using the emails or text messages sent by the courier.
Things change if the pandemic has shown us anything , the unpredictable happens so we may have to change our delivery conditions without notice and we reserve this right.
Delivery terms and conditions correct at date of creation but are subject to change without notice as things do change.
Need International Returns Information Click Here
Need UK Delivery Information Click Here
*DPU or Delivered at place unloaded, is an Incoterm (International Commercial Term) used in shipping, where the seller is responsible for delivering the goods to a specified location (agreed upon by both buyer and seller) and bears all costs and risks associated with that delivery until it has been delivered but the buyer is also responsible for all taxes and duty owed.
Updated - 05/08/2024