We want you to be happy with your purchases and we have simplified things to make it easier to return items but the following terms and conditions apply.
Please note due to Covid and the extra risks involved we are unable to accept returns for any item that has been opened, as you can appreciate we have no way of knowing if something has been opened and handled as it will not be safe for resale, we apologise for having to take a stricter procedure than we like but as you can appreciate, these are not normal times so we have had to suspend all returns until this new normal passes.
1. The Pure Option™ does not pay return carriage, so if you wish to return an item please send the item back by a recorded means as we are unable to pursue a claim on your behalf for items being returned , but this makes the claims process easier for you should the item end up damaged or lost in transit (sadly this does occasionally happen).
2. Our terms and conditions exceed the Consumer Contracts Legislation but please note this only applies to home consumers and not businesses.
Key points below.
You have the right to cancel an order within 30 days of receiving the goods.
You will receive a full refund if the goods are returned in a re-saleable and unopened condition, opened and non-resalable items will be deducted from your refund.
The items must be returned with 28 days of ordering, items returned after this date will not be accepted.
Business Customers only.
All business owners have slightly different conditions and no automatic right to return the goods if you change your mind.
Please contact our customer service team to explain our business return process, we will usually accept your item in the interest of great customer service but we reserve the rights to decline returns.
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